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Atlassian recently announced some changes to their Cloud List and Advantaged pricing plans, which will come into effect on 18 Oct 2023 PT. These changes will impact Standard, Premium and Enterprise customers. As this date is fast...

In today's fast-paced business environment, organisations are constantly seeking efficient and effective ways to implement new technologies and optimise their workflows. When it comes to leveraging Atlassian's collaboration tool...

In today's fast-paced and technology-driven world, efficient IT service management (ITSM) ...

One of the most common requests we receive from our customers is for better visibility within their Jira Service Management (JSM) Cloud platform around specifics related to workloads, jobs, assets and team members. While JSM doe...

In exciting news, GLiNTECH has developed a solution to enable automated integrations of various business systems and tools with JSM Assets in the Cloud. The integration of business applications and systems with Jira Service Mana...

With cloud-based collaboration tools becoming increasingly prevalent, ensuring the security of your sensitive data has become more critical than ever. With Atlassian’s Jira serving as one of the most popular IT Service management s...

In October 2020 Atlassian announced the "end of life" for its server products in February 2024. With only limited time left, now is the time to start or ramp up your migration journey. The "end of life" for Atlassian Server produ...

We're thrilled to announce that we've been awarded the 2022 Appfire Red Hot Partner Award, a recognition reserved for a select group of software partners in the Atlassian ecosystem who have achieved strong year-over-year growth ...

BLOG (1).jpg Atlassian announced today that GLiNTECH received Atlassian Partner of the Year for its outstanding contribution and achievements during the calendar year 2022. This includes exceptional efforts in developing new business, thought leadership, ...

GLiNTECH recently achieved Atlassian ITSM (Information Technology Service Management) Specialization; a significant milestone that highlights GLiNTECH's expertise and proficiency in helping customers improve t...

12th January, 2023 Karina Stratton, Sales Administration, Team Leader Atlassian recently announced price changes for some of their Server and Data Center products, effective 15 February 2023. As this date is fast approaching, we h...

Atlassian recently announced price changes for some of their Cloud products, effective 18th October 2022. As this date is fast approaching, we have identified a list of questions and answers that will assist you i...

Prices are changing for selected GLiNTECH Marketplace Apps Thursday, 1st September 2022 We're reaching out to let you know about upcoming price changes for selected GLiNTECH apps which will take into effect on the 1st of September, 2022. ...

DID YOU KNOW THAT THERE ARE FEWER THAN 600 DAYS LEFT UNTIL END-OF-SUPPORT FOR ATLASSIAN SERVER APPS?
If you are about to embark on your Cloud Migration journey, the first step is to assess your requirements, espe...

Atlassian announced today that GLiNTECH has received Atlassian Partner of the Year 2021: Cloud Migration Services for their outstanding contribution and achievements during the calendar year 2021. This includes excepti...

Getting Jira users to agree to terms and conditions efficiently and without unnecessary delay is crucial in getting your teams to work as quickly as possible. GLiNTECH’s Atlassian Marketplace app, Terms and Condition...

Atlassian recently announced licensing & price changes for some of their Server and Data Center customers, effective 15th February 2022. As this date is fast approaching, we have identified a list of questions and answers that will assi...

This article was written and published 16 December on the Atlassian Platform ...

The holidays, as the saying goes, are a time for giving. And at GLiNTECH, that’s not an empty cliche - it’s a heartfelt vow that we take very seriously. Throughout our 21 years, we have prided ourselves on our community work and our com...

As we move to the cloud, keeping our online content secure has never been so important. As one of only 3 certified Cloud Specialized Atlassian Partners, the experts here at GLiNTECH have put our dev hats on and created a tool to help you fi...

At GLiNTECH we are here to make your lift and shift Cloud easy. In 5 simple steps, our dedicated team of cloud specialists can help you on your way. 5 STEPS TO MIGRATING (1).png
REVISED_FOOTER.jpg https://c...

In great news for local customers, Atlassian recently announced that data residency is now available in Australia. The move follows on from an announcement that data residency is now also available for customers on St...

We've compiled some of Atlassian's best Cloud resources to help guide you on your migration journey. Ensure you have the very latest information to get it right first time – chat to the Atlassian Cloud Specialised GLiN...

GLiNTECH has been awarded a coveted Atlassian Specialised Partner in Cloud - one of only three companies worldwide to meet the strict requirements set by Atlassian for the program it launched in May this year. The ...

Atlassian announced a price increase for some of their Cloud products, effective 12th October 2021. This price update is reflective of Atlassian's continued investment in their Cloud products so that your teams ...

The news is out - Jira Service Management is here, the result of a complete overhaul of Jira Service Desk by Atlassian as they push forward in the evolution of the ITSM market. Atlassian and GLiNTECH understand the obstacles posed by ageing ITSM tool...

GLiNTECH has worked with many clients implementing Jira and Advanced Roadmaps and two of the most common pain points and requests we get are for RAG Status and Financial Tracking reporting and visibility across their Strategic Portfolio and PMO. Most...

Looking at project and task management tools and trying to decide between Trello, Next Gen and Jira Classic? Here is a quick chart comparing the main features.
Atlassian Product Comparison (1).png First up, Trel...

It’s a decision that is not to be taken lightly: which service desk solution is going to meet the specific demands of your company? You could stay with ServiceNow, the decade-old option with full ITIL coverage that firs...

With the workforce dispersed throughout homes, offices and everywhere in between, keeping teams tightly connected has never been more important. Organisations can rely on collaboration tools such as Jira and Confluence to ...

Atlassian have recently announced a security vulnerability that affects Bitbucket Server & Bitbucket Data Center, Jira Server & Jira Data Center, and Jira Service Desk & Jira Service Desk Data Center products. If you use these products, see below for...

Atlassian have recently announced a security vulnerability that affects Confluence Server and Data Center products. If you use this product, see below for steps to address this vulnerability. Summary of Vulnerabili...

One of the useful features of Jira 7.12 is granting edit rights for filters and dashboards ...

Introducing the Jira Server mobile app for iOS and Android Atlassian has just introduced the much-anticipated Jira Server mobile app. After months of tireless development and industry rumours, the Jira Server mobile app ...

Atlassian have announced a security update that affects Jira Server and Jira Data Center products. If you use either of these products, see below for steps to address this vulnerability. Summary of Vulnerability Atlassian disclo...

Styling Confluence can be problematic. There are a small number of fonts available and the formatting options are limited. This is a problem we encounter regularly with our clients so we wanted to share ou...

People aren't perfect and this is also true for software development teams. It is inevitable that software defects will crop up during software development, however, a robust practice will ensure that code reviews catch quirks in th...

Jira 7.12 introduced the Custom Field Optimizer for Jira Data Center which has brought Custom Field Contexts to the forefront. Unfortunately, Atlassian's documentation ...

Atlassian has announced that Crowd Server and Crowd Data Center, might be at risk after a series of security issues were detected. Below you will find information on each of the security issues identified by Atlassian, as well as confirmation as to whethe...

Atlassian has announced that Bitbucket Data Center instances, may be at risk after a series of security issues were detected. Below you will find information on each of the security issues identified by Atlassian, as well as confirmation as to whether or ...

This year’s Atlassian Summit was held in Las Vegas and the GLiNTECH team made the trek across the globe to attend. This year’s Summit event was mainly focused on major improvements across the Atlassian product suite, as well as recent acquisitions. Atlass...

The Problem Portfolio for Jira allows teams to plan their future pipeline of work effectively. While managing issues, project managers will often assign issues to teams. Unfortunately, these teams cannot be displ...

Atlassian announced today that GLiNTECH has received Atlassian Partner of the Year 2018: Business Teams for their outstanding contribution and achievements during Atlassian's fiscal year 2018. This includes excep...

We had a problem Being (primarily) a professional services company, we have a lot of our staff out on customer sites working to help them get the most from their Atlassian tools. Whilst we track our engagements in ou...

Atlassian does not provide support for products that are on versions considered End of Life. The good news is, GLiNTECH is aware of the upcoming end of life dates and can help upgrade your software to the newest version - ensuring...

Atlassian now has a SAML 2.0 Authentication app available included with Confluence data center, if obtained from the Marketplace ...

Get IT infrastructure right to ensure your business is agile enough to adapt in an ever-changing environment. From new mobile apps to global supply chains, today’s business environment is changing faster than ever....

If you've arrived at this post looking for a one-word answer to the above question, that answer is: ‘Yes!’. But let’s go back a few steps for a brief explanation of what ITIL is… Starting with a very high-level view, ITIL i...

A common request our Atlassian experts receive is for the ability to embed a feed of their LinkedIn Company Updates into Confluence. For example, it is the area on a LinkedIn Company Page that looks like this: embedded linkedin...

If you are using JIRA or Confluence alone, then there is so much you are missing out on. JIRA and Confluence fit together like two pieces of a puzzle, giving users and managers a pair of interconnected platforms to plan, e...

GLiNTECH and Atlassian were at the Project Management Institute's 2016 conference in Adelaide, speaking with professionals from all areas. The theme was Adapt. Change. Disrupt, with a real emphasis on how large company's approach...

Zephyr has been the 'go-to’ plugin for users looking to run tests on information stored in Jira. Powerful, versatile and supremely capable, Zephyr is popular with Jira users. Xray is the new kid on the block and it’s making a lot o...

Confluence is able to handle multiple users and administrator accounts across a range of different spaces. However, to get the very best out of the software, you need to be able to onboard users and administrators quickly ...

Often when speaking to our clients, they often express their lack of capability to customise the look and feel of JIRA Service Desk ...

Meet Newborn Anne & friends: GLiNTECH’s contribution to the Sydney Children’s Hospital Each year GLiNTECH donate profits to purchase technology for the Sydney Children's Hospital. We have a long running part...

This article is a summary of the key points taken from a keynote speech at Scrum Australia: Corporate Start-Up, Scrum, DevOps and eBay's 5 Minute Deals The full presentation was given by Dimitri Spyridopoulos & Justin McRae at Scrum A...

Now that we have had time to use all of the recent updates that have been implemented to the JIRA Service Desk over the past few months, it would be useful to go over them, especially if you are still on the fence about i...

Having a superior service desk often means having a better business. This belief certainly rings true to many customers, as one of their biggest frustrations derives from a mismanaged user-support system; whether it’s lost tickets, a disorga...

We were recently asked by a client to migrate a bug tracking system to JIRA on-demand (now called JIRA Cloud). After looking under the hood at the client's instance, we offered 10 key points to consider for the migration. Many of t...

Atlassian is running RoadTrip 2015 on March 26th and this year it's coming to Melbourne. This year's RoadTrip will be focusing on how great teamwork gets more done - and that doesn't just mean IT or development teams. It's abo...

On a recent project, one of our developers came across the need to change the display of SLAs in JIRA Service Desk (JSD) from the hh:mm (hour) format to displaying days. Why, you might ask, would a user want this type of display? For most users, hours ar...

The GLiNTECH team is very proud to announce that we’re the recipient of Atlassian’s Fastest Growing (Non Platinum) Expert award for 2014. In winning the award, we topped over 350 other Atlassian Experts fr...

For the past few years, GLiNTECH has been involved in major software projects at Cochlear ...

With the nature of our business meaning we’ve always got consultants out and about working at client sites, it’s not every day that we have the whole GLiNTECH team under one roof. But as often as possible, we pull everyone togeth...

The next few months are shaping up to be very busy for the GLiNTECH team, particularly so for our Atlassian specialists with two big events approaching. First up, we’re the exclusive partner for the Getting Git ...

If you’re aiming to be agile, at some point you’ll probably end up using some kind of a wallboard. What’s a wallboard? The most simple way to describe it is probably as a visual way of displaying how tasks are progressing: To do, In Progress, Done. They’r...

Earlier this year we published a brief post announcing that our Terms and Conditions for Confluence for Confluence was available. Having got some feedback from users since and worked off those suggestions, we’ve just released version 1.0.4 to the Atlassia...

Meet the GLiNTECH team. Well, some of them... Our team is into software development. That being the case, it makes sense that our developers should use a tool like Atlassian’s JIRA for issue and project tracking; “...

A couple of months ago our developers posted a Confluence plugin called Terms and Conditions on the Atlassian Marketplace (you can check it out Read more

In GLiNTECH's recent Future of Software Development in Australia survey for 2012/13, we asked 'the following question: What do you believe is the 'next big thing' in Software Development?'. What follows is some general analysis of the responses to that qu...

In March 2012 we published this blog post about offshoring and whether or not it was truly Agile. Based on one of the comments made in that post, “what has changed in recent times is that core system functions and bespoke development are being sent to int...

Recently there was a requirement in JIRA that a custom field needed to be read-only. This custom field also needed fill based on previous selections which were on the issue edit view. JIRA can be customised by adding Java script and HTML to descriptions o...

Instantaneous responses have become an expectation nowadays. With that in mind, we investigated how to improve the ease-of-use and lengthy processing time of document-driven tasks. What we came up with was a workflow that produced a web enabled mobile sol...

Producing PDFs on the fly using Adobe tools for form design and Java integration in IBM BPM to produce the final populated PDF Why? There is a common requirement to produce PDF forms pre-filled with data for a customer to print and sign, etc. Why the tech...

We believe the answer is ‘yes’ – as long as you know how to put your BPM system to better use. According to Gartner’s BPM Survey Insights: Business Process Management Matures as Process Change Becomes More Ad Hoc (2011), ‘while organisations that undert...