ITSM packages
JSM Jumpstart Package
Designed for those new-or-novice users of Jira Service Management, this package kickstarts your JSM journey - establishing a JSM project with user portal containing your required request types.
This is backed up with agent queues, linked SLA's to help you prioritise work, a connected knowledge base to support users and applied automations to increase efficiency.
With workshops and expert training for you team, this package accelerates your JSM implementation to only 2 weeks.
Incident Management Package
This package accelerates your Incident Management capabilities - establishing a fast, effective processes to ensure your Incidents are met with industry best practice and a reduced Mean Time to Resolution (MTTR).
This is backed up with team scheduling & alerting, service definition and automations to save everyone time.
With workshops and expert training for you team, this package accelerates your Incident management process implementation to only 3 weeks.
Agile
Advanced Roadmaps Jumpstart Package
Jira is great for tracking tasks and collaborating on projects - but most users aren't enabled to harness the real of power of Jira and Advanced Roadmaps.
If your teams are using Jira, yet reporting up with spreadsheets, slide decks and stale data - this package is for you.
Jira Product Discovery Jumpstart Package
This package is designed to jumpstart your understanding of Jira Product Discovery and set you up for success. Our Atlassian experts have curated this package based on extensive experience implementing best-in-class Jira solutions for clients of all types.
The outcomes are based on best practice, and the deployment is faster than traditional implementations meaning you can access the value of Product Discovery fast.
Cloud migration packages
Cloud Assessment Package
Get it right the first time with our best practice approach.
Includes:
✓ Migration workshop
✓ System review and analysis
✓ "What's new in Cloud" info session
✓ Migration report - includes app assessment, security considerations, decisions and actions required, with effort estimates to perform a successful production migration.
Suitable for:
✓ Anyone who hasn't performed a migration before, or doesn't have capacity
✓ Jira & Confluence instances
✓ Standard app implementations
✓ Limited customisation
DIY Migration Support Pack
Don't go it alone! Have the right guidance with access to our Atlassian experts
Includes:
✓ Flexible 20-hour packs
✓ Access to GLiNTECH's Cloud Migration Managers (CMM)
✓ Best-in-class advice on how to sequence your migrations tasks and avoid known pitfalls
✓ Access to hands-on experts for outsourcing of certain tasks
Suitable for:
✓ Those with in-house migration capabilities
✓ Teams with mature Atlassian administration skills
✓ Simple instances with few or no apps
Note that the Cloud Assessment Report is a pre-requisite to accessing these packs; it defines the risks, decisions and migration approach which are required.
All of our packages include our award-winning training services
Introducing new software - alongside new ways of working - at scale and to tight deadlines is not without its challenges. Here's where GLiNTECH step in; we've worked with numerous enterprise companies implementing and deploying Atlassian tools.
We expedite the uptake of new software and ensure success, simply by enabling users to get the most out of the tools and get more done. We bring a wealth of experience in this field with us but also understand that all companies have their own style and requirements.
By partnering with our clients, and approaching training holistically, we help them form their training strategy. This is far more successful than the ad-hoc, 'bolt-on' sessions often added at the end of a project as an afterthought.
